Features · Everything in one operating layer
Three product areas.
One operational truth.
Bookings, AI, and Billing share the same data, the same primitives, and the same shortcuts. The result is software that feels like one product, not a stitched-together suite of acquisitions.
01 — Bookings & Calendar
A booking system that scales with your floor.
Drag-to-create across resources, conflict-aware rules per member tier, token-based or unit-based pricing, and a calendar engine fast enough to render twelve weeks of multi-room data on a Chromebook.
- Drag-to-create
Click an empty cell, drag to set duration. No modal, no friction. Press ⌘K to fill the details.
- Resource columns
Day view lays every resource side-by-side. Conflicts surface immediately and route to the right rule.
- Time-zone safe
Bookings store UTC + display TZ. A 9am-Sydney room booked from London still reads 9am for the host.
Rules engine
Rules that match how your space actually works.
Per-tier booking windows, blackout dates, member-only resources, automatic overage tokens, and overrides the front desk can apply without leaving the calendar.
- Per-tier booking horizons (Pro can book 14 days out, Day Pass 24h)
- Blackout dates and one-off closures, by resource or location
- Token-based or unit-based pricing — mixed within a single rate card
- Conflict resolution: queue, bump, or notify the host
- Front-desk overrides with audit trail
Pricing models
Tokens, hours, or flat — sometimes all three.
Pooled across the company. Overage rolls to the parent invoice automatically.
Public rate. Member discount layer applied at checkout — never re-priced later.
Up to 12h/month per member. Spillover converts to tokens at $8.
Invites & sync
Every booking lands in their calendar — not just their inbox.
Confirmations go out as real calendar invites, not flat emails. Guests and members get an Accept / Decline in Gmail, Apple Calendar, or Outlook, and the event auto-adds to their day. Cancel a booking and the invite is withdrawn for everyone. No account required.
- iTIP invites (Accept / Decline) for members and walk-in guests alike
- Cancellations send a withdrawal that clears the event from their calendar
- Google Calendar sync keeps the operator's room calendars live
- Per-room arrival details (Wi-Fi, door code, on-site contact) ride along in the invite
02 — LiteHQ AI
An operator on the team, that never logs off.
LiteHQ AI is in development — it isn’t live yet. Here’s what we’re building: grounded in your tenants, your floorplan, and your billing model, it will do the boring ops work (enrichment, conflict resolution, forecasts) and surface decisions only humans should make.
Grounded
Not a chatbot. An operator that reads your data.
Every answer will be grounded in the exact tenants, members, bookings, and invoices your operator sees — never hallucinated revenue, with every citation linking back to the source record.
- Tenant contextReads companies, members, invoices, bookings — with permissions
- Citation trailEvery claim has a clickable source row in the database
- Action proposalsDrafts are previewed; you click 'apply'
Why was Acme Industries’ invoice $480 higher this month?
Three reasons, in order of impact:
- +$340 — Atrium booking on May 11 (4.5h, after-hours rate). View booking
- +$120 — Pool top-up of 30 tokens on May 6. View transaction
- +$20 — Two extra guest passes vs. April average. View visitors
Reach out to Daniel @ Acmeexplaining the variance — they’ve flagged invoice questions twice in Q1.
Capabilities
Six places AI will show up in the product.
- Smart enrichment
Drop a domain, get a populated company profile: industry, headcount, LinkedIn, fit score.
- Booking assistant
Natural language scheduling. 'Book the Atrium next Tue 2–4pm for the Acme onsite.'
- Revenue forecast
Weekly projection grounded in pipeline, churn signals, and seasonality. Flags variance.
- Member health
Identifies disengaged tenants from badge/booking signals and drafts re-engagement copy.
- Invoice triage
Reviews flagged invoices, explains variance, suggests credits where warranted.
- Inbox actions
Reads member emails, drafts a reply, attaches the right booking/invoice — your call to send.
Trust
Your data trains nothing. Period.
That’s the design contract we’re building to: zero-retention AI calls, member PII redacted before prompts leave your tenant, and every AI action logged and reversible.
- Enriched company · Acme Industries2m ago
- Drafted invoice email · Lighthouse Labs18m ago
- Suggested room swap · Atrium → Studio1h ago
- Flagged variance · INV-2026-08123h ago
- Generated weekly digestyesterday
03 — Billing & Tokens
Invoices, tokens, dunning — all from one ledger.
Stripe Connect for payments, Xero for accounting, and a token economy in between. Built so the front desk and the CFO read the same numbers.
Anatomy of an invoice
Every line traces back to a booking.
No mystery rows. Click any line item to see the exact booking, badge-in, or token transaction it represents. Disputes resolve in minutes, not days.
- $2,400.00Membership · Pro (6 seats)May 1 – May 31
- $340.00Atrium · 4.5h after-hoursMay 11 · 18:00–22:30
- $120.00Token top-up · 30 tokensMay 6
- $20.00Guest passes (2 × $10)May 14, May 18
- $90.00Studio · standard rateMay 22 · 09:00–11:00
- −$148.50Discount · Loyalty 5%Applied
Token economy
One pool. Many members. Zero spreadsheets.
- 4 tokensroom booking
- 1 tokenday pass
- 6 tokensprinter credit
- 2 tokensguest entry
- Jordan L.18 used
- Daniel R.24 used
- Mei K.12 used
- Onyeka A.9 used
- + 8 more
- Tiered rates
Different members can burn at different rates — Day Pass costs more per token than Pro.
- Overage handling
When the pool empties, overage rolls automatically to the parent invoice at a configured rate.
- Audit-grade ledger
Every debit and credit is double-entry, immutable, and exports clean to Xero.
Dunning
Late payments handled without a human in the loop.
- Day 0Invoice sentEmail + payment link delivered
- Day 3Soft reminderFriendly nudge, no penalty
- Day 7Auto-charge retrySaved card retried, failed
- Day 14Manager flaggedSurfaced to ops dashboard
- Day 21Service pausedBooking access suspended
Tour widget
Tour booking, embedded on your own site.
Paste two lines into your marketing site and prospects book tours straight into LiteHQ — email-verified before they hit your calendar, locked to the origins you allowlist. Prefer an iframe? That works too.
See it on your own data.
Flat $99/mo, month-to-month, cancel anytime. We’ll help you migrate — email us and we’ll scope it together.