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For hospitality workspaces

Turn your lobby
into a working community.

Talk to hospitalitySee the features

Your lobby is dead between 9am and 4pm — and your guests have nowhere to work. LiteHQ turns the under-utilised square footage you already have into a workspace product: hourly day passes, monthly residents, and a clean lane back into your PMS for everything else.

The hospitality workspace reality

Three breakdowns between your front desk and your workspace.

We’ve sat in 22 lobby lounges and back-of-house ops rooms across NZ, AU and Japan. These three failures show up at every property adding workspace as an amenity.

  • Disconnected stacks

    Your PMS owns the guest; your workspace tool doesn't see it.

    A hotel guest who wants to book the meeting room shouldn't have to create a new account. Today they do — and your PMS, your POS, and your workspace booking each have a different version of who they are.

  • Tier inconsistency

    Guest vs member tiering is a manager-by-manager decision.

    A platinum loyalty guest gets the lounge free; a day-pass walk-in pays. Today, every front-desk manager improvises the rules, the GM finds out next month, and revenue leaks out either side of the tier.

  • Rate model mismatch

    Short-stay and long-stay billing don't fit in one tool.

    The guest in for 3 hours wants tap-and-go. The resident here for 6 months wants a monthly invoice with F&B charged back to the room. Most workspace tools force you to pick one; most PMS tools force you to pick the other.

What we do for hotel ops

Workspace that fits inside the hospitality stack.

LiteHQ ships with hospitality-first integrations and a rate engine your revenue manager will actually recognise. No reinvention of the PMS; we plug into the one you have.

  • Solves disconnected stacks

    PMS integration ready (Mews, Cloudbeds, Opera)

    Two-way sync with the major hotel PMS platforms. Guest profile, room number, loyalty tier and folio all flow into LiteHQ; workspace charges flow back to the room with the right GL code. Your front desk does nothing different.

    • Mews + Cloudbeds + Opera connectors out of the box
    • Charge-back to room with PMS GL code mapping
    • Loyalty tier read-through (Bonvoy, Honors, etc.)
  • Solves tier inconsistency

    Guest tier templating

    Define your tiers once: walk-in, hotel guest, platinum loyalty, monthly resident. Each tier maps to inclusions (lounge access, free coffee), allowances (3 print credits / day), and rates (hourly, daily, monthly). Your managers stop improvising.

    • Tiered inclusions: lounge, coffee, prints, meeting-room credits
    • Loyalty tier auto-upgrade on PMS check-in
    • Audit log of every tier override (who, when, why)
  • Solves rate model mismatch

    Hourly-to-monthly rate engine

    Tap-and-go for a 3-hour guest. Folio charge-back for an overnight resident. Monthly invoice with itemised F&B for a 6-month long-stay. One rate engine that switches mode on the guest, not on the operator.

    • Hourly, daily, weekly, monthly tiers in one rate card
    • Folio integration: F&B + workspace charges combined
    • Stripe Connect: cards, Apple Pay, room charge, corporate invoice
Example tier card
Walk-in
$28
per 3hr

Lobby seating, wi-fi. No coffee inclusion.

Hotel guest
Free
during stay

Lounge + 1 day pass / night. Charged to folio.

Loyalty Platinum
Free
all amenities

Lounge + meeting room + barista bar.

Resident
$1,290
per month

Dedicated desk, mailbox, folio billing.

See every feature in detail

Customer story

Lighthouse Hotels customer story

Lighthouse HotelsAPAC · 14 propertiesCustomer since 2024

“The lobby used to lose money between check-out and check-in. With LiteHQ wired into Mews, it’s now a P&L. Our guests get a workspace, our day-passers get a hotel-grade lounge, and every charge lands on the right folio. F&B sales in the lounge are up 22% since we launched.”

Lighthouse Hotels piloted at their Queenstown property in Q2, rolled out across 14 APAC properties by Q4, and now sees a measurable lift in per-guest spend — without adding ops headcount or changing the PMS workflow.

Hiroshi Tanaka
Group F&B Director, Lighthouse Hotels
The headline result
+$42
incremental F&B + workspace spend per guest stay, network-wide.
  • 34% of guests now use the workspace at least once per stay
  • Lounge F&B sales up 22% post-launch
  • Zero net new ops headcount across 14 properties

Outcomes

What hospitality groups get back per property.

Aggregated across 12 hospitality groups (4 to 60 properties each), 6 months post-launch. Same property, same staff — different lobby economics.

Per-guest uplift
+$42+22% lounge F&B

incremental spend / stay

Guest adoption
34%+18 pts vs pilot

guests using workspace per stay

PMS sync latency
<2s0 manual creates

check-in to LiteHQ profile

Lobby utilisation
62%from 14% pre-launch

9am–5pm seat occupancy

Pilot one property, then scale.

LiteHQ connects to your existing PMS in under a week. We pilot at one property, lock in tier templates and folio mapping, then replicate across the group — no rip-and-replace.

Book a property walkthroughSee the features

Make your lobby a P&L line.

See what LiteHQ would do to your property’s daytime revenue — pilot inside 30 days with no rip-and-replace.

Talk to hospitalityExplore features