Your lobby is dead between 9am and 4pm, and your guests have nowhere to work. LiteHQ turns the under-utilised square footage you already have into a workspace product: hourly day passes, monthly residents, and a clean lane back into your PMS for everything else.
The hospitality workspace reality
Three breakdowns between your front desk and your workspace.
We’ve sat in 22 lobby lounges and back-of-house ops rooms across NZ, AU and Japan. These three failures show up at every property adding workspace as an amenity.
Your PMS owns the guest; your workspace tool doesn't see it.
A hotel guest who wants to book the meeting room shouldn't have to create a new account. Today they do, and your PMS, your POS, and your workspace booking each have a different version of who they are.
Guest vs member tiering is a manager-by-manager decision.
A platinum loyalty guest gets the lounge free; a day-pass walk-in pays. Today, every front-desk manager improvises the rules, the GM finds out next month, and revenue leaks out either side of the tier.
Short-stay and long-stay billing don't fit in one tool.
The guest in for 3 hours wants tap-and-go. The resident here for 6 months wants a monthly invoice with F&B charged back to the room. Most workspace tools force you to pick one; most PMS tools force you to pick the other.
What we do for hotel ops
Workspace that fits inside the hospitality stack.
LiteHQ ships with hospitality-first integrations and a rate engine your revenue manager will actually recognise. No reinvention of the PMS; we plug into the one you have.
PMS integration ready (Mews, Cloudbeds, Opera)
Two-way sync with the major hotel PMS platforms. Guest profile, room number, loyalty tier and folio all flow into LiteHQ; workspace charges flow back to the room with the right GL code. Your front desk does nothing different.
- Mews + Cloudbeds + Opera connectors out of the box
- Charge-back to room with PMS GL code mapping
- Loyalty tier read-through (Bonvoy, Honors, etc.)
Guest tier templating
Define your tiers once: walk-in, hotel guest, platinum loyalty, monthly resident. Each tier maps to inclusions (lounge access, free coffee), allowances (3 print credits / day), and rates (hourly, daily, monthly). Your managers stop improvising.
- Tiered inclusions: lounge, coffee, prints, meeting-room credits
- Loyalty tier auto-upgrade on PMS check-in
- Audit log of every tier override (who, when, why)
Hourly-to-monthly rate engine
Tap-and-go for a 3-hour guest. Folio charge-back for an overnight resident. Monthly invoice with itemised F&B for a 6-month long-stay. One rate engine that switches mode on the guest, not on the operator.
- Hourly, daily, weekly, monthly tiers in one rate card
- Folio integration: F&B + workspace charges combined
- Stripe Connect: cards, Apple Pay, room charge, corporate invoice
Lobby seating, wi-fi. No coffee inclusion.
Lounge + 1 day pass / night. Charged to folio.
Lounge + meeting room + barista bar.
Dedicated desk, mailbox, folio billing.
Working with us
The honest version, before you commit a lobby to it.
LiteHQ is a flat $99/mo, month-to-month, no contract, no per-property fees. The booking engine, member billing, and Xero reconciliation run hotel lobbies the same way they run coworking floors. We’re early: we’d rather scope your property setup with you directly than promise integrations we haven’t built.
Email us what your lobby setup looks like (PMS, door hardware, payment rails) and we’ll tell you straight what LiteHQ handles today and what’s still on the roadmap.
Make your lobby a P&L line.
See what LiteHQ would do to your property’s daytime revenue. Pilot inside 30 days with no rip-and-replace.