Resources · Playbooks
Playbooks for operators
Curated playbooks from operators we’ve sat behind the desk with. Practical, opinionated, and revised every quarter.
Featured
This quarter’s pick.
The operator’s guide to repricing without losing the room.
Most operators put off a price rise for a year longer than they should — usually because the last attempt cost them four resignations and a forum thread. This playbook is the choreography we’ve seen work across 27 spaces. It covers the calendar (six weeks of telegraphing, never two), the wording (named tiers, not generic increases), and the conversations that need to happen offline before anyone gets an email.
We walk through the exact two-week comms window — emails, town-hall slides, and the one-on-one outreach list — plus the ‘grandfather’ pattern that keeps your earliest members from feeling punished for being early. There’s also a worked example with the spreadsheet North Quay used to size the new card, and a checklist for what to measure 30, 60 and 90 days after launch.
All playbooks
Curated by category.
The first-90-days operating cadence
A week-by-week playbook for the first 90 days after opening — what to measure, who to call, what to ignore.
8 min readRead playbookThree rate cards that have shipped
Real rate cards from three operators of different sizes, with the rationale behind every tier and override.
11 min readRead playbookHow to run a member NPS that actually works
Sample-size math, question wording, follow-up cadence, and the script for the one-on-one conversation that follows a low score.
6 min readRead playbookLocal SEO for coworking spaces
What ranks, what doesn’t, and the four free assets to ship in your first month to capture local intent.
9 min readRead playbookDay-pass leakage audit
A repeatable internal audit you can run in 45 minutes to size the cash you’re leaving on the table at the door.
5 min readRead playbookPricing the after-hours tier
How to model after-hours premiums without alienating your power users. Includes the spreadsheet we used at North Quay.
7 min readRead playbookHosting the monthly member dinner
Format, budget, invite copy, RSVP cadence and the seating-chart hack that gets the introverts into the conversation.
10 min readRead playbookNewsletter content engine for operators
A simple content calendar and three repeatable templates that keep the newsletter going without eating a day a week.
12 min readRead playbookRenewal conversations that don’t feel like sales
A script and a structure for the conversation 60 days before a member’s renewal date — built from 200 recorded calls.
9 min readRead playbook
Submit your own
Got a play that works? We’ll publish it.
If you’ve shipped something that works — a pricing change, a community ritual, a renewal script — we’ll edit it, attribute it to you, and put it in front of every operator on LiteHQ. No paywall, no scraping.