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For independent coworking spaces

Software that scales
with your community.

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You started this space because you cared about the people inside it. LiteHQ takes the operational drag — billing chaos, day-pass fraud, churn you can’t see coming — and gives you back the time to be a host instead of a help-desk.

The independent operator’s reality

Three problems that quietly cost you a member every month.

We’ve sat behind 60+ coworking desks. The same three failures show up in every space under 500 members — and every tool we tried before LiteHQ solved one and added two.

  • Member churn

    Members leave and you find out 30 days late.

    Engagement drops weeks before someone cancels. Without a single signal — bookings, badge-ins, invoices — operators are flying blind. The cancel email is the first sign anything was wrong.

  • Billing chaos

    The 1st of the month eats half your week.

    Prorated invoices, late-pay chasing, manual reconciliation between Stripe and your accountant. Every month the same five-day swamp. Nothing about it is community work.

  • Day-pass fraud

    Day passes leak revenue you never see.

    Someone buys one pass, holds the door for three friends. Without badge-in audit, you can’t prove it. The lost revenue compounds quietly month over month — and the worst offenders are the loudest in the lounge.

What we do for you

Three capabilities. One per pain. No bloat.

Each LiteHQ capability is built to remove a specific failure mode. No general-purpose dashboards you have to configure for six weeks before they earn their seat.

  • Solves member churn

    Member directory with early-warning signals

    Bookings, badge-ins, invoices and Slack activity all flow into one health score per member. The dashboard surfaces the ones who’ve gone quiet — before they hit the cancel button.

    • Daily health rollup per member
    • Auto-flag when engagement drops two weeks running
    • AI-drafted check-in note your community manager edits and sends
  • Solves billing chaos

    Stripe + Xero, one billing pipeline

    Prorated invoices, automatic dunning, and double-entry reconciliation between Stripe and Xero — every line item traces back to a booking or membership. The 1st of the month becomes a 20-minute review.

    • Stripe Connect: cards, ACH, NZ direct debit
    • Xero sync with per-line tax handling (no GST surprises)
    • Token economy for room credits, printing, guest entry
  • Solves day-pass fraud

    Magic-link visitors and badge audit

    Day passes send a one-tap link that opens the door for the buyer only. Every entry logs with photo + timestamp, so audit becomes trivial and the ‘four friends one pass’ trick stops working.

    • Magic-link entry per visitor — single-use, photo-captured
    • Real-time floor occupancy with capacity caps
    • Hourly badge-audit cron with anomaly alerts
See every feature in detail

Customer story

Northside Workspace customer story

Northside WorkspaceAuckland · 280 membersCustomer since 2024

“We were a Mailchimp, a Nexudus, a Stripe dashboard and three spreadsheets. Now I open one tab in the morning. My community manager spends Tuesdays talking to members again, not chasing invoices.”

Twelve months in, Northside Workspace’s churn is down a third and their renewal conversation starts with a member health score instead of a guess. They retired four tools.

Alex Morgan
Founder & community lead, Northside Workspace
The headline result
−34%
year-over-year reduction in voluntary member churn after one renewal cycle on LiteHQ.
  • 4 tools retired (Nexudus, Mailchimp, an Airtable, two spreadsheets)
  • $3,200 / mo software spend → $980 / mo on LiteHQ
  • Month-end close down from 5 days to 4 hours

Outcomes

What independent operators get back, in numbers.

Aggregated across 24 independent coworking spaces, 90 days after switching to LiteHQ. Not best-case. Median.

Member churn
−12%+22 retained / yr

vs. 90 days pre-LiteHQ

Time back to community
4 hrs+208 hrs / yr

reclaimed per week, per operator

Billing accuracy
99.4%+11.2 pts

invoice ↔ Xero reconciliation

Day-pass leakage
−86%+$1,840 / mo

recovered visitor revenue

Migration is on us.

Free import from Nexudus, OfficeRnD or Coworks. Your historical bookings, invoices and members in a working demo within 24 hours — before you commit.

Start free trialBook a 20-min walkthrough

Run your community on one tab.

See your space’s actual numbers in LiteHQ within 24 hours. No setup fee, no migration cost.

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