Product · Booking rules
Booking rules that match
how your floor actually works.
Per-tier horizons, blackouts, member-only resources, and front-desk overrides that never leave the calendar. Conflicts surface where the booking lives — not in a 9pm email.
01 — Capability
Three primitives. Every coworking edge case.
Booking rules in LiteHQ aren’t a settings tab — they’re first-class objects with conditions, actions, exceptions, and an audit trail. Compose them like Lego.
- Per-tier horizons
Pro books 14 days out, Day Pass 24h, Resident 60. Each tier carries its own rule, applied at the resource level — not a single global setting.
Stacks with member-only rooms and time-of-day windows. - Blackouts
Close a resource for the holidays, an event take-over, or scheduled maintenance. Members see the closure in the same calendar UI they book from.
One-off date, recurring window, or whole-location. - Override without leaving
Front desk can bypass any rule from the booking modal — with a reason captured to the audit log. No back-office dance, no shadow spreadsheets.
Permissioned per role. Every override is logged.
02 — Rule builder
Conditions. Actions. Audit.
Every rule reads like a sentence. Conditions stack with AND/OR. Actions trigger inline — block, queue, bump, notify, charge tokens, require override. The audit log ties every fired rule back to the booking that triggered it.
- No DSLPlain English in the UI; JSON under the hood for the API
- Live previewSee affected bookings before you publish
- Stage + shipDraft, simulate against last 30 days, then enable
03 — Example rules
Five rules every coworking space ends up writing.
Real examples from the LiteHQ template library. Copy them to your space in one click, or compose your own. Every rule is reversible.
- WhenPro members booking · any resourceThenCan book up to 14 days in advance
- WhenDay Pass · any resourceThenCan book within the next 24h only
- WhenAnyone · Boardroom · PenthouseThenRequire manager approval before confirming
- WhenAll resources · Dec 24 → Jan 2ThenClosed for holidays — display blackout in calendar
- WhenResident tier · Studio · weekdays before 09:00ThenAuto-confirm and waive token charge (early-bird perk)
04 — Conflict surface
Conflicts surface where the booking lives.
On the left, the rule engine evaluates the request in milliseconds. On the right, the calendar highlights the exact slot — and the rule that triggered. Front desk sees the same view the member does.
- 01Resource lookup · Atrium
- 02Tier check · Day Pass · Lite
- 03Horizon check · 13 days out
- 04Blackout check
- 05Result
Operator
“The rule builder is the first time I’ve seen a booking system that thinks like an operator. We turned three Notion docs into seven rules. The night-staff spreadsheet is gone.”
See your own rules in 24 hours.
Send us your current rules — Notion docs, spreadsheets, whatever — and we’ll load them into a live LiteHQ demo with your bookings.